Our standard MOQ is 500 pieces per design. This flexible minimum allows small and medium businesses to test markets without excessive inventory risk. For custom designs requiring new mold development, the MOQ may be adjusted based on complexity.

Yes, we provide comprehensive manufacturing solutions:

• OEM: We manufacture products based on your existing designs and specifications
• ODM: Our design team creates original products from concept to market-ready

Both services include complete quality control and packaging support.

Standard lead times vary by complexity:

• Sample production: 7-10 business days
• Mass production: 25-35 days for plain items, 35-45 days for decorated items
• Total timeline: T0+55 to T0+80 days (from sample approval to delivery)

Use our Timeline Calculator for precise estimates based on your specifications.

We implement rigorous quality control at every production stage:

• AQL 2.5 sampling: Industry-standard inspection protocols
• In-line checks: Real-time quality monitoring during production
• Final inspection: Comprehensive review before packaging
• Third-party verification: SGS, BV, TUV inspection services available

Our First Pass Yield rate is consistently maintained at 96.8%.

Yes, all our food-contact ceramic products comply with international safety standards including FDA, LFGB, and California Prop 65. We provide certificates of compliance upon request and can arrange additional testing if needed. Our glazes and decorations are lead-free and cadmium-free, safe for dishwasher and microwave use.

We offer flexible shipping options to meet your delivery and budget requirements:

• Sea freight: Most economical for large orders (25-35 days transit)
• Air freight: Faster delivery for urgent orders (5-7 days transit)
• Express courier: Fastest option for samples/small quantities (3-5 days)

We support FOB, CIF, CFR, and DDP Incoterms based on your preference.

Pricing depends on several factors: product complexity, decoration method, order quantity, and packaging requirements. We provide detailed quotations within 24 hours including unit price, tooling fees (if applicable), and shipping estimates. Volume discounts are available for orders exceeding 10,000 pieces.

Standard payment terms: 30% deposit upon order confirmation, 70% balance before shipment. We accept multiple payment methods including T/T (wire transfer), L/C (letter of credit at sight), and PayPal for sample orders. Established customers with good payment history may qualify for extended payment terms.

Yes, we offer express service for qualifying orders (≤3,000 pcs, plain designs). Express orders receive priority production queue placement and accelerated timelines with 20-day production time. Additional fees apply. Contact us to check current express availability.

We welcome factory visits and audits! Schedule a tour to see our production facilities, quality control systems, and meet our team. We can arrange in-person visits with advance notice or virtual factory tours via video call for international clients. We're also happy to host third-party auditors.