Our minimum order quantity starts at just 500 pieces for standard designs, significantly lower than industry average which typically requires 2000-3000 pieces. This flexible MOQ allows startups and small businesses to test markets without major capital investment. For custom designs with unique shapes or special requirements, MOQ is 1000 pieces. Stock items may have even lower minimums for quick orders, enabling you to respond rapidly to market opportunities.

Absolutely! We offer comprehensive customization including logo printing, custom colors, unique shapes, handle designs, and personalized packaging. Our design team provides free consultation to ensure your vision translates perfectly to production. We support various printing methods including decal transfer, sublimation, and screen printing depending on your design complexity. Packaging options range from individual gift boxes to bulk brown cartons, all customizable with your branding. Digital proofs are provided within 2 days for your approval before production begins.

Stock items ship within 7 days after payment confirmation, perfect for urgent orders or market testing. Custom orders require 15-20 days production time depending on quantity and complexity. Large orders above 10,000 pieces may need 25-30 days. We maintain transparent production schedules and provide weekly progress updates so you can plan your sales timeline accurately. Rush orders can be accommodated with expedited processing fees when production capacity allows.

Yes, we strongly recommend samples before bulk production. Existing stock designs are available as free samples with customer paying shipping costs only, typically $25-40 via express courier. Custom samples cost $50-100 depending on complexity and printing requirements, fully refundable when you place your first bulk order. Samples ship within 3-5 days globally via DHL or FedEx with tracking information. This investment protects you from costly production mistakes and ensures complete satisfaction before committing to large quantities.

We've perfected ceramic packaging through years of export experience, achieving 99.8% damage-free delivery rate. Each mug is individually wrapped in bubble film, then placed in partitioned cartons with foam cushioning at top and bottom. Export cartons use five-layer corrugated construction rated for ocean freight and rough handling. All shipments are fully insured, and we work directly with insurance companies in rare cases of damage to replace goods immediately at no cost to you. Our packaging expertise is backed by data from millions of successful deliveries worldwide.